991jl Privacy Policy

1 Introduction

991jl operates an online betting and casino platform accessible at 991jl.vu. This Privacy Policy describes how we collect, use, store, and protect the personal information of players who register and use our services in the Philippines.

By creating an account on 991jl, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not create or continue using an account on our platform.

We may update this policy from time to time. When we do, the revised version will be published on this page with a new effective date. Continued use of 991jl after an update means you accept the revised policy.

2 Information We Collect

We collect personal information that is necessary to provide you with a functional, secure account and a smooth gaming experience. This includes:

We collect this information when you register, verify your account, make a deposit or withdrawal, use our platform features, or contact our support team.

3 How We Use Your Information

We use the personal data we collect strictly for the purposes it was gathered. Specifically, we use your information to:

• Create and manage your 991jl account.
• Verify your identity and age in line with responsible gaming requirements (21+ only).
• Process deposits and withdrawals in Philippine Peso through your chosen payment method.
• Deliver OTP codes and account security notifications to your registered mobile number or email.
• Monitor account activity for fraud detection, suspicious behaviour, and to enforce our Terms and Conditions.
• Send you transactional communications such as deposit confirmations, withdrawal updates, and security alerts.
• Respond to support queries and resolve disputes.
• Comply with applicable legal and regulatory obligations.
• Improve platform performance, detect bugs, and optimise the user experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review process in place.

4 Sharing Your Information

991jl does not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share relevant transaction data with our payment partners, which may include Philippine e-wallet providers and bank transfer services.
• Identity Verification Providers: For KYC compliance, your identity documents may be processed by a third-party verification service. These providers are bound by strict data handling agreements.
• Fraud and Security Services: We share device and activity data with fraud prevention partners to protect the platform and our players from unauthorised access and financial crime.
• Legal and Regulatory Bodies: Where required by applicable Philippine law, we may disclose personal data to government agencies or law enforcement upon a valid legal request.
• Platform Infrastructure Providers: Our hosting, analytics, and customer support systems are operated by vetted service providers under data processing agreements that restrict how your data can be used.

5 How We Keep Your Data Secure

We take data security seriously. 991jl applies a layered set of technical and organisational measures to protect your personal information:

• All data transmitted between your device and 991jl is encrypted using SSL (Secure Sockets Layer) technology.
• Account logins and financial transactions are protected by OTP (one-time password) verification sent to your registered mobile number or email.
• Access to personal data within our organisation is restricted to staff who need it to do their jobs, under strict internal access controls.
• We conduct regular internal reviews of our security practices and update them as needed.
• Suspicious account activity triggers automated alerts and may result in a temporary account freeze pending review.

While we apply strong security measures, no system is entirely immune to risk. If you believe your account has been compromised, contact our support team immediately and change your password.

6 Cookies and Similar Technologies

991jl uses cookies — small data files stored on your browser or device — to support platform functionality and improve your experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These keep you logged in, maintain your session, and enable secure navigation.
• Preference Cookies: Remember your settings such as language preferences and display options.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where drop-offs occur, and how features perform. This data is aggregated and not linked to your personal identity.
• Security Cookies: Support fraud detection by flagging unusual login patterns or device changes.

Most browsers allow you to manage or block cookies through their settings. Blocking essential cookies may affect your ability to log in or use certain features of 991jl. Analytics and preference cookies can typically be disabled without impacting core functionality.

7 Data Retention

We retain your personal data for as long as your account is active and for a period afterward as required by our legal and operational obligations. Specific retention periods depend on the type of data:

• Account and identity records are kept for the duration of your account and for up to five years after closure, in line with standard financial record-keeping practices.
• Transaction records, including deposits and withdrawals, are retained for a minimum of five years.
• Support and communication records are kept for up to two years from the date of the interaction.
• Device and session logs used for fraud detection are retained for up to twelve months.

If you request account deletion and there is no legal requirement to retain your data, we will complete the deletion process within a reasonable timeframe. Some data may be retained in anonymised form for internal analytics even after full deletion.

8 Your Privacy Rights

As a player on 991jl based in the Philippines, you have the following rights over your personal data:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your information is inaccurate or out of date, you can ask us to correct it. You can also update basic profile details directly through your account settings.
• Right to Deletion: You can request that we delete your personal data, subject to our legal retention obligations. Accounts with outstanding balances or pending investigations may not be immediately eligible.
• Right to Object: You can object to certain types of processing, such as the use of your data for analytics, where it is not strictly necessary for platform operation.
• Right to Data Portability: You may request a structured, readable copy of data you have provided to us directly.

To exercise any of these rights, contact the 991jl support team using the email address listed in the footer of this page. We will respond to your request within a reasonable period. We may need to verify your identity before acting on any request.

9 Players Under 21

991jl is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a minor has registered an account or submitted personal information to our platform, please notify our support team immediately.

Accounts found to belong to players under 21 will be closed and any associated data will be deleted. Any funds in such accounts will be handled in accordance with our Terms and Conditions and applicable law.

10 Cross-Border Data Transfers

Some of our service providers — including infrastructure, analytics, and identity verification partners — may be based or operate systems outside of the Philippines. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, such as contractual data protection clauses consistent with applicable privacy standards.

We will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first putting appropriate protective measures in place.

11 Links to Other Pages

The 991jl platform contains links to other sections of our own site, such as the Terms & Conditions and Responsible Gaming pages. This Privacy Policy applies to data collected by 991jl only. We are not responsible for the privacy practices of any external services that may be linked in other contexts.

12 Contact and Complaints

If you have questions, concerns, or complaints about how 991jl handles your personal data, please reach out to our support team. Contact details are available in the footer of every page on our site.

We take privacy concerns seriously and will investigate and respond to all queries in good faith. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in the Philippines.